CRX

Refund and Cancellation Policy

Last updated 28 October 2026.

1. Billing

All CRX payments are processed by an authorised third-party payment processor on behalf of YOU MADE MY DAY LTD (Israel, company no. 517347712). The processor’s name and the billing descriptor that will appear on your statement are shown on the payment page before you pay.

2. What you pay for

  • Tips: voluntary one-time payments you choose to send after a conversation. They do not buy or unlock anything.
  • VIP membership: a weekly or monthly membership. It renews automatically at the end of each period until you cancel.

Prices vary by persona and by member. You pay through a secure payment link sent in your conversation, and the payment page shows the exact amount, billing period and terms before you pay.

3. How to cancel a membership

You can cancel at any time, in either of these ways:

  1. Through our payment processor: use the cancellation link or customer support details shown on your payment receipt, then cancel.
  2. Through us: email support@crx-platform.com from the address you used to pay, or include that address in your message. We will cancel within 1 business day and confirm by email.

Cancelling stops all future renewals. You keep access until the end of the period you have already paid for, and you are not charged again.

4. Refunds

Memberships. Each paid period gives immediate access to digital content and conversation. For that reason, the current period and past periods are generally not refunded when you cancel. Cancelling stops the next charge.

We will refund you if:

  • you were charged after you cancelled;
  • you were charged twice for the same thing, or charged a different amount from the one shown at checkout;
  • you did not authorise the charge (please also tell your bank);
  • we did not provide the paid service, for example your VIP access was never activated, or the service was unavailable for more than 24 hours because of us;
  • the law where you live requires it.

Tips. Tips are voluntary gifts and are not refundable. The exceptions are duplicate charges, charges in the wrong amount and unauthorised charges.

Access closed for breaking the rules. If we close your access because you broke our Terms of Service or Content Policy, including by misrepresenting your age, no refund is due for the rest of the period, unless the law requires one.

5. How to ask for a refund

Email support@crx-platform.com with:

  • the email address used for payment;
  • the date and amount of the charge;
  • the reason for your request.

We will reply within 2 business days and decide within 7 business days. Approved refunds are issued to the original payment method. How long they take to appear depends on your bank.

Please contact us before filing a chargeback. Most problems are fixed fastest directly. A chargeback may pause your access while it is reviewed.

This policy does not limit any mandatory consumer rights you have under the law that applies to you.

7. Contact

YOU MADE MY DAY LTD, 10 David Elazar St, Haifa, Israel. +972 55-280-0090. support@crx-platform.com